The Asia Pacific (APAC) marketplace continues its reign as the world’s dominant IT outsourcing region (paywall) despite growing competition across South America, Eastern Europe and Africa. As businesses worldwide look to propel their business capabilities and customer engagement forward through advanced technologies like AI and blockchain, APAC outsourcing powerhouses and startups alike must both sustain and transform. They must transform to meet evolving technology needs while striving to sustain the value that has made APAC the world’s IT outsourcing hub.
What APAC transformations should we expect as outsourcers work to find the right balance? Here are seven trends to watch.