Established since 2001 and wholly-owned Malaysian company, Documation Sdn Bhd is a leader in business process outsourcing company. We provide business process outsourcing services to improve your customer service and to accelerate your communication with your customers through paper and electronic delivery. With our Integrated Output Management Framework, it allows us to offer a high efficiency & cost-effective solution and services to help you move into electronic delivery either through email, SMS, and social media. We have a successful track record in the insurance, oil & gas, banking, stock broking, telcos and government sectors.

Recruiting right, training and developing, coaching and providing quality assurance are the pillars of our success. Great infrastructure and robust analytics also help our employees outperform and to maintain high standards of quality.



Business Process Outsourcing for Data Printing and Mailing, eDelivery and Archiving, Document Scanning and Data Capturing, Return Mail Management, Loyalty Card Personalization and Campaign Tracking.


We are certified ISO27001 : 2013 Information Security Management System covering provision of data processing, template design document formatting for digital printing and mailing, e-statement, archiving, returned mail management and data capturing.