About Us

Established since 2001 and wholly Malaysian-owned, Documation Sdn Bhd is the leader in business process outsourcing. We help you accelerate your communication with your customers through paper and electronic delivery, thus improving your services to them. Our Integrated Output Management Framework allows us to offer highly efficient & cost-effective solutions & services to help you move into electronic delivery either through email, SMS, or social media. We have a successful track record in the insurance, oil & gas, banking, stockbroking, telco, and government sectors.

Our people are the main pillars of our success. Recruiting only the best, and equipping them with comprehensive training & coaching, and providing great infrastructure and robust analytics, make our employees outperform the industry’s best and maintain high standards of quality.

OUR CORE VALUES

Customers Come First

Delivering exceptional and reliable services & solutions with the highest professional standards to ensure customer satisfaction.

Commitment

Performing our very best and be fully committed to consistently go the extra mile to achieve excellence.

OUR SPECIALTIES

Business Process Outsourcing for Data Printing and Mailing, eDelivery and Archiving, Document Scanning and Data Capturing, Returned Mail Management, Loyalty Card Personalization, and Campaign Tracking