Automating Your Document Output
From Data to Delivery
One flow for every channel
When DATA Becomes a Burden — Not a Bridge
Fragmented Data Ecosystem
- No Single Customer View — Data remains scattered across Core Banking, CRM, Billing, and Policy systems.
- Disjointed Automation — Each system runs its own logic; automation exists, but not intelligence or consistency.
- Inconsistent Insights — Conflicting reports and disconnected analytics reduce confidence in decision-making.
Legacy Systems & Channel Silos
- Slow Product Rollout — Hard-coded workflows delay new product and regulatory updates.
- End-of-Life Risk — Unsupported platforms increase cybersecurity exposure and upgrade cost.
- Integration Barriers — Legacy tools can’t connect natively with APIs or cloud solutions.
Compliance & Governance Drag
- Audit Evidence Gaps — No central dashboard to validate data retention or purge compliance.
- Penalty & Liability Risk — Failure to meet RMiT or PDPA obligations can trigger financial penalties.
- Reputation Impact — Non-compliance incidents damage customer trust and corporate credibility.
Visibility & Intelligence Gap
- Limited Customer Insight — No consolidated analytics to understand behaviour or response patterns.
- Missed Cross-Selling — Lack of unified data restricts targeted campaigns and growth strategies.
- Weak Data-Driven Strategy — Decisions rely on assumptions instead of real-time insight.
You Know the CHALLENGES — We Bring the TRANSFORMATION
Documation bridges fragmented processes into one connected, intelligent communication ecosystem
Our Services
Data Composition & Template Management
Unify fragmented data from Core Banking, CRM, and Policy systems through Papyrus-driven automation — ensuring brand consistency, accuracy, and regulatory compliance across customer communications.
Print, Fulfilment & Lodgement
Automate high-volume print and inserting workflows to eliminate legacy manual handling — achieving postal optimisation, SLA traceability, and full chain-of-custody visibility for regulated statements and notices.
Omnichannel Digital Delivery
Bridge communication silos with secure, encrypted e-delivery via Email, WhatsApp Business API, and SMS — enabling real-time engagement and audit-ready visibility for clients.
Returned Mail Management
Automate return capture, address cleansing, and re-issue workflows to reduce operational leakage — improving data integrity, delivery accuracy, and compliance.
Electronic Document Management & e-Delivery (EDMS)
Centralise document storage and digital delivery via Email, SMS, API, and Mobile Apps — reducing print dependency while maintaining PDPA compliance and audit-ready assurance.
Reporting, Insights & Data Analytics
Track every step from data intake to final delivery with performance metrics, SLA summaries, and cost analytics for continuous improvement.
Serving Malaysia’s Regulated Industries
Empowering regulated industries with intelligent automation and secure communication.
Banking & Financial Services
Insurance
Telecommunications
Oil & Gas
Enterprise & Shared Services
Utilities & Public Sector
Corporate & Legal
Education & Training
Our Technology Partners
Documation in Numbers
Measured performance for regulated banking, insurance, telco, and enterprise workloads.
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Years Delivering Secure
Output Automation
0
SLA Achievement
(Regulated Streams)
0
Data Breach Record
(Since Inception)
0
Documents Processed
Every Month