Automating Your Document Output
From Data to Delivery
End-to-end composition, secure print & mail, and multi-channel digital delivery — governed, compliant, and scalable.
Explore Services Talk to Our Team- Fragmented data & inconsistent output across legacy systems
- Renewal notices miss BNM 30-day standard
- Data privacy & delivery security obligations
- Inconsistent disclosures vs BNM FTFC & PTD controls
- Mobile notifications cached without expiry
- Low engagement on e-statements / app alerts
- Disconnected channels → inconsistent billing comms
- PDPA/MCMC consent & privacy risks across vendors
- Error-prone cycles driving service disputes
- Low engagement & poor end-to-end visibility
- PDPA & e-Invoicing without consistent audit trails
- Manual, fragmented document workflows
- Manual approvals delaying delivery
- Strict confidentiality, security & compliance needs
- Limited visibility & cross-entity traceability
Ready to Transform Your Operational Challenges
into Measurable Growth and Deeper Customer Engagement.
Our Services
Data Transformation & Template Logic
Automated validation, normalization, and intelligent template mapping to ensure accurate, compliant document generation.
Print, Enveloping & Lodgement
High-volume print with verified inserting, manifest tracking, and efficient mail lodgement for regulated communications.
Multi-Channel Digital Delivery
Encrypted email for confidential documents, WhatsApp Business API, SMS, and marketing email — secure, trackable, and measurable.
Returned Mail Management
Capture return codes, cleanse addresses, and trigger re-issue/suppress workflows to cut leakage, cost, and turnaround time.
Security & Compliance Governance
ISO/IEC 27001 controls, PDPA retention, audit-trail tracking & reporting, access control, and end-to-end monitoring.
Output & Document Management System
Centralized composition, scheduling, routing, and archival — enabling operational transparency and SLA-driven governance.
Why Choose Us
KPI Dashboard — What Sets Documation Apart
Financial-grade SLA uptime maintained.
Zero-defect workflows across channels.
Secure purge after lodgement.
Continuity & recovery validated yearly.
Third-party cybersecurity assessments.
Across print, mail & digital delivery.
Certified ISMS with PDPA alignment.
Serving Malaysia’s top insurers & banks.
Talk to our team
Engage With Our Experts
Strategic solutions to secure, optimise, and scale your document delivery across print and digital channels.










